Full Website Redesign, Custom
Build & Security-Led Delivery
The Lloyd’s Market Association (LMA) sits at the centre of the Lloyd’s insurance market, supporting managing agents and members across one of the world’s most complex and highly regulated insurance ecosystems. Their digital platform needed to serve a broad, specialist audience while meeting strict requirements around performance, security, accessibility, and reliability.
Hut Eight delivered a full end-to-end redesign and rebuild of the LMA website, encompassing extensive discovery and planning, UX/UI design, bespoke development, and a rigorous testing and security programme. The project required careful preparation to accommodate complex user journeys, member-only content, and future scalability — all while maintaining stability for a mission-critical industry platform.
Key Capabilities Delivered
- Extensive discovery, planning, and technical architecture design
- Full UX and UI design for public and member-facing experiences
- Bespoke website development tailored to LMA’s operational needs
- Secure member access and permission-based content delivery
- Pre- and post-launch penetration testing and security hardening
- Integrated QA, performance testing, and ongoing monitoring
Shaping and Building the Platform
Design Approach
The design process focused on clarity, authority, and usability for a diverse professional audience. We structured the site around clear user journeys for members, committees, and external stakeholders, ensuring information could be accessed quickly and confidently.
A clean, modern visual language was paired with strong typography and consistent layouts to reflect the LMA’s position within the Lloyd’s market. Accessibility considerations were embedded throughout the design to ensure the platform is usable across devices, abilities, and contexts.
Technology & Engineering
The platform was engineered as a fully bespoke solution, designed to support complex requirements around security, performance, and long-term maintainability. We implemented a robust architecture with controlled access, secure data handling, and optimised performance across environments.
Security was a core focus throughout delivery. This included comprehensive pre-launch penetration testing, remediation of identified risks, and post-launch verification testing to validate real-world behaviour. Ongoing monitoring and testing ensure the platform remains resilient as it evolves, providing the LMA with a secure, future-ready digital foundation.
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Plan & Architect
We define the system foundations, requirements, structure, data flows, and technical decisions, ensuring the solution is robust, scalable, and aligned with the project’s goals.
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Build & Integrate
Our engineering team develops the core functionality, implements integrations, and structures the system to ensure reliability, security, and performance across all components.
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Test & Deliver
We validate the system through functional testing, security checks, performance optimisation, and final refinement before release, ensuring it works exactly as intended in real-world use.
Client
Feedback
Hut Eight made a real impact to our digital experience. Members are delighted with the new website. Its modern, user-friendly design, improved navigation and search, stronger mobile experience, and the added accessibility features, make it easier for everyone to access resources.
Carole Porter
Head of Marketing and Communications, Lloyd’s Market Association
