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How We Work

Delivery Designed Around You

Every project is different, but the way we work is always guided by clarity, transparency, and collaboration. We structure our delivery around your organisation’s needs, offering flexible engagement models that ensure we always provide the right level of support, expertise, and momentum.

Whether you’re looking for a fully managed partner or additional specialist capability, our goal is simple: to help you deliver digital outcomes with confidence.

  • Clear communication, structured delivery, and full transparency at every stage
  • Flexible engagement models that adapt to your team, processes, and timelines
  • Consistent quality built through collaboration, best-practice engineering, and continuous refinement

A Partnership-Led Approach

Our Approach to Delivery

We combine strategic thinking, user-centred design, and strong engineering practices to deliver solutions that are practical, scalable, and built for long-term success. Clear communication, open collaboration, and transparent decision-making sit at the heart of how we work, ensuring you always know what’s happening and why.

Every organisation works differently, so we structure our delivery around your needs, offering flexible engagement models that provide the right level of expertise, momentum, and support. Whether you need a fully managed partner or specialist capability embedded within your team, our goal is simple: to help you deliver digital outcomes with confidence.

Below are the delivery models we offer, each designed to support different project types, team structures, and levels of involvement.

We handle the entire lifecycle from discovery and planning through to design, development, testing, and deployment. This model offers clear ownership, predictable delivery, and full accountability, ideal when you want a specialist team to deliver the complete solution with minimal overhead.

A cross-functional team works as an integrated part of your organisation. This model suits ongoing programmes of work, large-scale platforms, or long-term development initiatives, offering continuity, deep domain knowledge, and consistent momentum.

For well-defined initiatives, such as redesigns, integrations, migrations, or performance improvements, we deliver focused project teams with clear scope, timelines, and deliverables. This ensures you get the exact capability you need, exactly when it’s required.

When you need additional expertise inside your workflows, we embed our engineers, designers, QA professionals, or accessibility specialists directly into your team. They adopt your tools, standards, and ceremonies, contributing immediately and without operational friction.

Quality, Assurance & Delivery Standards

High-quality delivery is built into everything we do. From the way we plan and document work to how we test, review, and release it, our approach is designed to reduce risk, maintain consistency, and ensure every outcome meets the standards your organisation expects.

We combine proven engineering practices with structured governance, providing full visibility over decisions, progress, and quality at every stage. This ensures that each project, whether large or small, is delivered responsibly, predictably, and with long-term maintainability in mind.

Quality assurance is embedded throughout the delivery lifecycle, with structured testing, validation, and review processes applied from early design through to release. This ensures issues are identified early, risks are reduced, and outcomes meet functional and performance expectations.

We follow best-practice development standards, including version control workflows, peer reviews, linting, automated checks, and consistent coding patterns to ensure reliable, maintainable, and scalable solutions.

We produce clear, structured technical documentation and maintain strong governance over architecture and decisions, ensuring consistency, traceability, and long-term maintainability across all projects.

We apply secure development principles, access controls, and risk-aware practices throughout delivery, helping protect systems and align with relevant security and compliance expectations where required.

We support solutions beyond launch through monitoring, review, and continuous improvement, allowing issues to be addressed early and performance to be refined over time.

Empowering Innovation Through Technology And Expertise Empowering Innovation Through Technology And Expertise
Transforming Ideas Into Impactful Digital Experiences Transforming Ideas Into Impactful Digital Experiences
Hear From Those We’ve Worked With

Building Success Through
Collaboration

Fresher, simpler and more accessible. Working with BIBA was a great experience and one that was truly collaborative.

BIBA

A great partner for us across performance marketing and SEO. They’re responsive, easy to work with, and quick to help whenever we need support. Their approach feels collaborative and genuinely invested in our success.

Jo Hodges

Director of Marketing, RedBrick Solutions

The Spark Comms Hub has been a great addition to how we engage with our broker network. Hut Eight delivered a web app that’s intuitive, effective, and genuinely well received, driving strong engagement from launch.

Jonathan Munnery

Senior Marketing Manager, Legal & General

So straightforward and stress-free! You guys did an awesome job, kept us informed throughout, and the end result was exactly what we needed.

Sophie Farrow

Head of Marketing, OneAdvent

Hut Eight helped us refine how DocoSoft is presented and discovered online. The improvements to UI/UX and SEO brought greater clarity to the product and supported stronger visibility without disrupting what already worked.

Lauren Simmons

Marketing and Events, DocoSoft

Hut Eight took the time to really understand our needs and delivered a website that reflects Tempo Underwriting clearly and professionally. The process was smooth, and the team was responsive throughout.

Tom Bailey

Executive Director, Tempo Underwriting

Hut Eight played a key role in bringing Dentist’s First to life. They designed and built a bespoke website and provided hands-on support throughout, helping us launch with confidence and clarity. The team were practical, responsive, and keep on being great to work with.

Ashley Lacourse

Risk Management Analyst, Aspen Insurance

The simplified overall brand architecture and a more streamlined approach has revitalised the ArmadaCare brand.

ArmadaCare

Members are delighted with the improved navigation, search functionality and easier access to resources.

Carole Porter

Head of Marketing and Communications, Lloyd's Market Association

Insights & Perspectives

Thoughts, Trends, and Stories From Our Team

Collaboration as the Foundation of Lasting Digital Outcomes

Collaboration as the Foundation of Lasting Digital Outcomes

Successful digital platforms are rarely the result of isolated effort. They emerge from effective collaboration between designers, engineers, stakeholders, and end users, each bringing valuable perspectives to the table. Collaboration…

Craig Freeman
Building Security Into Digital Platforms From the Start

Building Security Into Digital Platforms From the Start

Security can no longer be treated as an afterthought or a final checklist item. As digital platforms become more integral to business operations and regulatory expectations increase, security must be…

Craig Freeman
Building Digital Resilience in a Changing Security Landscape

Building Digital Resilience in a Changing Security Landscape

Digital resilience has become a critical priority for organisations operating in an increasingly complex and hostile digital environment. As digital platforms become more interconnected, the consequences of disruption grow more…

Craig Freeman
Designing Digital Platforms That Scale With Your Organisation

Designing Digital Platforms That Scale With Your Organisation

Digital platforms must be designed not only to meet current requirements but to adapt as organisations evolve. Growth can take many forms: increased user demand, expansion into new markets, regulatory…

Craig Freeman
Why Clear Communication Is Critical to Successful Digital Projects

Why Clear Communication Is Critical to Successful Digital Projects

Digital projects are complex by nature, involving multiple stakeholders, competing priorities, and evolving requirements. While technical challenges are inevitable, projects rarely fail because of technology alone. More often, difficulties arise…

Craig Freeman
Simplifying Technology to Deliver Real Business Value

Simplifying Technology to Deliver Real Business Value

Complexity is one of the most common challenges facing modern digital systems. While technology continues to offer increasingly powerful capabilities, unnecessary complexity often undermines these benefits, leading to inefficiency, increased…

Craig Freeman